Shipping policy
National Shipping
- Free shipping for orders over R3500
- A flat-rate fee of R150 is added to orders below R3499
- Deliveries outside major centres will be couriered with a flat rate fee of R150
We deliver nationwide using The Courier Guy services. A tracking number and link will be sent via email once the order is completed and dispatched. The parcel is trackable via The Courier Guy website.
A physical address and contact number are required for all online orders placed and orders are dispatched with 2-5 working days.
We’d love to see you: In store collections at our flagship Guillotine store at 44 Stanley Avenue, Milpark, Johannesburg
International Shipping
- Free shipping for orders over R7000.
- International shipping is charged at a flat rate of ZAR 1200.
If you need assistance with international shipping, please email info@guillotinebylisajaffe.com or contact us on +27 69 634 5184.
International Returns and Exchanges
Items may be couriered back to us, please note that customers are responsible for return shipping costs, but should you need assistance, please reach out to us. Products being exchanged must be unworn and undamaged.
Taxes and Duties
Customers are responsible for all import taxes, customs duties and related fees charged in the destination country. These costs are not included in our shipping fee.