Refund policy

Guillotine will gladly accept exchanges or returns within 28 days of the date of purchase provided that:

Items must be returned within 28 days of the in-store purchase date or online delivery date, together with the original sales receipt.

To qualify for a return or exchange, items must:

  • Be unworn, unwashed, unaltered and undamaged.
  • Have all original tags attached
  • Be returned in their original packaging
  • Be accompanied by the original sales receipt

Once your return has been received and approved by the Guillotine team, store credit will be emailed to you or a refund processed within 10 working days.


Returns/Exchanges cost

Your first online exchange includes free shipping. Your first exchange includes complimentary return shipping and delivery of the replacement item.

Any further exchanges and returns will be at the customer’s expense. After this, customers are responsible for all return shipping costs. If needed, we can arrange collection through our courier service.

For all exchanges and returns please get in touch with Guillotine at info@guillotinebylisajaffe.com or login into your account and log a return . 

Our partner brands (GUILLOTINE, PICHULIK, ROMARIA and L’MAD) can be exchanged for other brand items of your choice within the Guillotine Store. The original sales receipt must be provided to reflect that the item/s were purchased from The Guillotine Store. We cannot do exchanges or store credits if the item/s were purchased from any other store. If the item/s were purchased from another store they must be returned or exchanged from the store where the purchase was originally made.

Exchanges are subject to availability and will be sent after receiving your returned item in accordance with our Terms & Conditions.

No store credit will be accepted on sale or promotional merchandise, however, you may exchange it within 28 days of purchase.

Please note colours and lengths may vary slightly due to photography as well as model height /size.

Gift cards are non-refundable.

If the item was purchased as a gift shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    Shipping returns:

    Please ship all returns to the Guillotine flagship store

    Guillotine
    44 Stanley Avenue
    Milpark
    Johannesburg
    2092

    Guillotine by Lisa Jaffe +27 69 634 5184

    info@guillotinebylisajaffe.com