Delivery Within South Africa
We deliver nationwide using The Courier Guy. A flat delivery fee of R150 applies to orders under R3,500. Delivery is free for orders over R3,500.
As our brands are locally handcrafted and produced in limited quantities, orders are delivered within 2–4 working days depending on the destination.

You will receive an email with your tracking number and link once your order has been dispatched. Parcels can be tracked on The Courier Guy website.

A valid physical delivery address and contact number are required for all online orders.

We offer nationwide free shipping for orders over R3500. A flat-rate fee of R150 is added to orders below R3499

In store pick up is available in store hours. Please select in store pick up option on checkout.

GUILLOTINE STORE
44 Stanley Avenue, Milpark
Johannesburg

CONTACT
Guillotine Store: +27 69 634 5184

STORE HOURS 
Monday - Saturday: 9am - 5pm 
Sunday + Public Holidays: 10am - 4pm 

Yes we do offer international shipping. 

• Free shipping for orders over ZAR 7000. 
• International shipping is charged at a flat rate of ZAR 1200.

If you need assistance with international shipping, please email info@guillotinebylisajaffe.com or contact us on +27 69 634 5184.

International Returns and Exchanges

Items may be couriered back to us, please note that customers are responsible for return shipping costs, but should you need assistance, please reach out to us. Products being exchanged must be unworn and undamaged.  

Taxes and Duties

Customers are responsible for all import taxes, customs duties and related fees charged in the destination country. These costs are not included in our shipping fee.

Items must be returned within 28 days of the in-store purchase date or online delivery date, together with the original sales receipt.

To qualify for a return or exchange, items must:

• Be unworn, unwashed, unaltered and undamaged.
• Have all original tags attached
• Be returned in their original packaging
• Be accompanied by the original sales receipt

Once your return has been received and approved by the Guillotine team, store credit will be emailed to you or a refund processed within 10 working days.

Returns/Exchanges cost

Your first online exchange includes free shipping. Your first exchange includes complimentary return shipping and delivery of the replacement item.

Any further exchanges and returns will be at the customer’s expense. After this, customers are responsible for all return shipping costs. If needed, we can arrange collection through our courier service.

Yes you can exchange online or in store.

Your first online exchange includes complimentary return shipping and delivery of the replacement item.

Any further exchanges and returns will be at the customer’s expense.

If required, we can arrange collection through our courier service.

No store credit will be accepted on sale or promotional merchandise, however, you may exchange it within 28 days of purchase.

1. You can log a return/exchange by logging into your account
2. Select request a return and supply a reason for the return
3. We will get back to you to arrange an exchange and/or refund

We don’t offer bespoke designs outside our signature collections, but we can alter selected garments.

In some cases, we may be able to make an existing style from a Guillotine collection or one of our brand collaborations in your size for an additional fee. This service depends on the availability of the original pattern and fabric.

Care instructions vary by product and brand. For the most accurate guidance, open the product’s dropdown menu on its website page and follow the specific care instructions provided. This will help you care for your garment correctly and extend its lifespan.

In many cases, yes. Restocking depends on the brand, item, season and availability. We regularly reorder styles from our brand partners and may also be able to source a sold-out item or size especially for you.

Some limited-edition pieces may not return once the fabric, style or production run has ended.

If you'd like to be notified when a product is back in stock - select “Notify When Back in Stock” on the product page to receive an update if your preferred item or size becomes available.

For assistance, email info@guillotinebylisajaffe.com or contact the store on +27 69 634 5184. Our team will gladly check availability and possible restock options for you.

In-store, we accept major debit and credit cards including Visa, Mastercard, American Express and international cards as well as and EFT.

Proof of payment and clearance is required for direct EFTs.

Online payments are securely processed through PayFast.

No. Discount codes cannot be combined or stacked. Only one discount code may be used per customer, per order.

No. Discount codes and promotional offers are not applicable to sale items or products already marked down.

Shopping for someone special but not sure what to choose?

Give them the freedom to discover something they love from our curated selection of beautiful, sustainably made South African brands.

Gift cards may be redeemed online or in-store at The Guillotine Store, 44 Stanley Avenue, Johannesburg.

How It Works

1. Select the gift-card value you would like to purchase.
2. If you'd like to send the gift card directly to the recipient, select "I want to send this as a gift", and add the recipients details.
3. Add to cart and complete your purchase.

Yes, we are delighted to offer gift wrapping. Wherever possible, items are beautifully presented in their brand-specific or allocated gift packaging.

If your order contains multiple gifts, please let us know which items should be wrapped together or separately and who each gift is for. Email info@guillotinebylisajaffe.com or WhatsApp us on +27 69 634 5184 after placing your order so our team can arrange the wrapping for you.